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A: You do not need an account with us to place an order on our website but registering one would make your shopping much quicker and enable you to benefit from promotional codes, be informed of our special offers and grab a bargain on the limited stock super deals.
A: Due to the amount of orders we receive and our fast dispatch times, it is not possible to change in anyway an order that you have placed with us.
A: All orders placed before 1pm week days, are dispatched the same day.
A: Parcels to GB mainland are delivered normally the next working day. Orders to Northern Ireland, UK Islands and Scottish Highlands are sent on a 48 hour service. Customers from major European cities can expect their delivery within 2-3 working days, other areas 5-7 working days.
A: Tracking details are sent automatically by the courier to the e-mail address provided with the order. Simply follow the link and track your order. You can also enter the parcel number provided in the e-mail on our web site by entering it in the “Track your order” box.
A: Tracking details are sent automatically by the courier to the e-mail address provided with the order. If you have not received tracking details, please check your "junk mail" first. You may have your mail security settings high and your mail browser may regard the courier e-mail as spam. If you still do not have them, please e-mail us, providing your order number, name and delivery address and we will be able to assist you.
A: Our courier service delivers between 7am and 7pm. A signature is required with all deliveries. If you are not at home at the time of delivery, the courier will leave a calling card with further details or they may attempt to deliver to a neighbour. A second delivery attempt may be made the following day. If the courier has missed you again, they may attempt to deliver to a neighbour or leave your parcel at your local post office or local depot for collection by you. Details will be provided on the calling card.
A: Yes, our courier can deliver to your place of work. Please be advised that the courier will deliver the delivery work address and not to the person.
A: Yes, we do ship internationally. Please refer to the “Delivery Information” section on our website for more details.
A: Yes, we do ship to BFPO addresses. Usual weight restrictions apply. Please see details in our “Delivery information” section.